Return to Help Index
My Account
How do I create an account?
  1) Click the "My Account / Order Status" link at the top right side of our site.
2) Enter your email address.
3) Select "I am a new customer".

Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.
How do I edit my account information?
  Click the "My Account / Order Status" link at the top right hand side of our site to edit your account information.
How much is my shipping?
  Shipping is automatically calculated prior to submitting your payment information.  Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.
I forgot my password.
  Click the "My Account / Order Status" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.
How do I return my product?
  If you wish to return a product, please contact customer service within 72 hours of receiving the product.
Phone: 1-800-478-5468
Email: thedogpound@catalogdog.com.
Also, see Return Policy below.
I received the wrong product.
 
If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.
Phone: 1-800-478-5468
Email: thedogpound@catalogdog.com.
Also, see Return Policy below.
What is your return policy?
  Return Policy – Catalogdog.com has a simple but effective return policy when it comes to your customer being comfortable that they will be taken care of.

All Catalogdog.com products will be subject to the following return program.

Defective, Unusable, or expiration dated products – Any product sold from catalogdog.com that is defective, unusable, or has expiration date issues will be taken back from catalogdog.com with a credit towards the account being issued. This credit will include the cost of shipping for that particular item or a % based credit of shipping based on number of products in the shipment.

Customer will have at their discretion, the choice to either have an identical product re-shipped to them at no charge, or the ability to receive a refund at the time that catalogdog.com receives the returned product.

In certain instances, catalogdog.com will reserve the right to forgo the customer returning the product based on the costs associated. Catalogdog.com will still however adhere to the refund and re-shipment of an identical product.

All packages leaving the Catalogdog.com warehouse do so in well packed, quality assured boxes. In the event you receive a box from Catalogdog.com that incurs enough external damage that you believe may have damaged internal products, please make sure to adhere to the following:

   1. Please keep the outer packaging
   2. If possible, please immediately take a photograph of the box BEFORE opening.
   3. Please submit your photos to: thedogpound@catalogdog.com.

This will ensure a properly documented trail for UPS and Catalogdog.com’s return department.

*** Catalogdog.com will NOT accept returns of products after the customer has been in receipt of the product for a term of 30 days or greater. No Exceptions. ***
When will my order ship?
 
Please see each individual item page for more information on the availability of each item.
Also, after placing your order, you may click the "My Account / Order Status" link at the top right hand side of our site to track the status of your order.
Tracking numbers will be sent to the email address Catalogdog.com has been given at the time of your account being setup. All tracking numbers are provided at the time your shipment is processed and invoiced

All packages shipped from Catalogdog.com are shipped via UPS. You may provide us with your UPS shipping number if preferred. All orders received before 12:00 CST will ship the same day with the exception being extremely high volume times.
If your organization uses our shipping account, you will be billed the exact amount the shipping costs us.
While we are a high volume distributor with very aggressive shipping discounts, you may choose to use your organizations account. In the event an order you submit is over the $450.00 threshold, all shipping will be free of charge.
Catalogdog.com currently ships to the lower 48 states with no service to Alaska, Hawaii, Canada, or any overseas shipments. .