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Shipping & Returns
- Shipping
- Has my order shipped? Click the "Account" link in the top level menu of our site. On your Account Dashboard, view the status of any recent order.
- How do I track my order? Click the "Account" link in the top level menu of our site. On your Account Dashboard, select a recent order and click "View Order" for tracking details.
- Where do you ship? Catalogdog.com ships to the contiguous United States, as well as Hawaii, Alaska and Puerto Rico.
- Returns
- How do I return a product? If you wish to return a product, please contact customer service within 72 hours of receiving the product. Phone: 1-800-478-5468 Email: info@catalogdog.com Also, see Return Policy below.
- What is your return policy?
Catalogdog.com has a simple but effective Return Policy to ensure our customers know that they will be taken care of.
All Catalogdog.com products will be subject to the following return program.
- Any product sold from Catalogdog.com that is defective, unusable, or has expiration date issues will be able to be returned to Catalogdog.com with a credit given to the account from which it was issued. This credit will include the cost of shipping for that particular item or a percent-based credit of shipping based on the number of products in the shipment.
- Customer will have at his/her discretion the choice to either have an identical product re-shipped to them at no charge, or the ability to receive a refund at the time that catalogdog.com receives the returned product.
- In certain instances, Catalogdog.com will reserve the right to forgo the customer returning the product based on the associated costs. Catalogdog.com will still, however, adhere to the refund and re-shipment of an identical product.
- All packages leaving the Catalogdog.com warehouse do so in well packed, quality assured boxes. In the event you receive a box from Catalogdog.com that incurs enough external damage that you believe may have damaged internal products, please make sure to adhere to the following:
- Note damage with carrier.
- Please keep the outer packaging.
- If possible, please immediately take a photograph of the box BEFORE opening.
- Please submit your photos to info@catalogdog.com.
