Call +001 555 801

Welcome to CatalogDog!

Shipping & Returns

Shipping
Has my order shipped?
Click the "Account" link in the top level menu of our site. On your Account Dashboard, view the status of any recent order.

How do I track my order?
Click the "Account" link in the top level menu of our site. On your Account Dashboard, select a recent order and click "View Order" for tracking details.

Where do you ship?
Catalogdog.com ships to the contiguous United States, as well as Hawaii, Alaska and Puerto Rico.

Returns
How do I return a product?
If you wish to return a product, please contact customer service within 72 hours of receiving the product.

Phone: 1-800-478-5468
Email: info@catalogdog.com

Also, see Return Policy below.

What is your return policy?

Catalogdog.com has a simple but effective Return Policy to ensure our customers know that they will be taken care of.

All Catalogdog.com products will be subject to the following return program.

  • Any product sold from Catalogdog.com that is defective, unusable, or has expiration date issues will be able to be returned to Catalogdog.com with a credit given to the account from which it was issued. This credit will include the cost of shipping for that particular item or a percent-based credit of shipping based on the number of products in the shipment.
  • Customer will have at his/her discretion the choice to either have an identical product re-shipped to them at no charge, or the ability to receive a refund at the time that catalogdog.com receives the returned product.
  • In certain instances, Catalogdog.com will reserve the right to forgo the customer returning the product based on the associated costs. Catalogdog.com will still, however, adhere to the refund and re-shipment of an identical product.
  • All packages leaving the Catalogdog.com warehouse do so in well packed, quality assured boxes. In the event you receive a box from Catalogdog.com that incurs enough external damage that you believe may have damaged internal products, please make sure to adhere to the following:
    • Note damage with carrier.
    • Please keep the outer packaging.
    • If possible, please immediately take a photograph of the box BEFORE opening.
    • Please submit your photos to info@catalogdog.com.
    This will ensure a properly documented trail for FedEx and USPS and Catalogdog.com’s return department.
*** Catalogdog.com will NOT accept returns of products after the customer has been in receipt of the product for a term of 30 days or greater. No Exceptions. ***